Introduction
We manually verify all accounts before listing them, but issues can still happen. This article explains what you should do if your Valorant account doesn’t work after you buy it — whether you can’t log in, the details are incorrect, or the region isn’t what you expected.
🔍 Step 1: Double-check the login details
Start by copying and pasting the login and password exactly as provided (no spaces). Make sure:
- Caps Lock is off
- No auto-fill is interfering
- You’re using the correct Riot login page: auth.riotgames.com
🌐 Step 2: Check for region locks
Some Valorant accounts may be region-locked (e.g. EU, NA, LATAM). If you’re in a different region than the account was created in, you might get login errors or empty inventories.
If that’s the case, try using a VPN temporarily to match the original region. You can then request a Riot region transfer later.
🔐 Step 3: Try recovery via Riot
If the account says “suspended” or “banned,” or you’ve been locked out — try Riot’s official recovery page: recovery.riotgames.com
Note: this may not work if it’s an NFA (Non Full Access) account.
📩 Step 4: Contact Our Support
If you’ve followed the above steps and the issue persists, reach out to our support team:
- Include your order number
- Attach screenshots of the error message
- Be specific: “wrong password”, “empty inventory”, etc.
We respond fast and offer replacements under our warranty terms:
- FA accounts: 7-day warranty
- NFA accounts: login-only warranty (24–72h)
✅ Final Tip
Don’t delay! Warranties are time-limited. If anything doesn’t match the product description — let us know ASAP so we can fix it for you. We’ve got your back 💪
